Shipping policy

DELIVERY AND ORDER TERMS

Placing an Order

Your order will be shipped within 24–72 hours after it is placed. In the event that any item cannot be supplied, we will notify you via the email address or phone number registered in our system. If you wish, you may cancel the order, or we will ship the available items and issue a refund for the unavailable item directly to your credit card through our system.

Order Tracking

You can check the status of your order by clicking the “Order Details” button in the “My Orders” section. The status of each item in your order is indicated separately in the corresponding rows. From this section, you can track whether your order is in the fulfillment process, has been shipped, or has been canceled.

Your orders are shipped via Yurtiçi Kargo. You can find the order tracking number on the Order Details page or check it via your registered email address.

Delivery and Inspection Steps

Do not accept any products delivered to your address by courier without first inspecting them. If you ordered an item that is prone to breakage during shipping, be sure to check the contents of the package. Verify the number of items received against the quantity listed on the invoice before signing the delivery receipt. 

If you are not at the delivery address you specified when the courier arrives, a note will be left informing you that you can pick up your order at the nearest branch. If you do not go to the branch to pick up the product within 3 business days, your package will be returned to us by the shipping company.