Refund policy

Shipping and Return Policy

1. Shipping Policy

Saphhiria partners with reliable shipping companies to deliver your orders. When you place an order, we will do our best to ensure it reaches your shipping address as soon as possible. Shipping fees and delivery times may vary depending on the product you order and your shipping address.

2. Return Policy

If you are not satisfied with the products you purchased from Saphhiria or wish to return a product for any reason, you must comply with the following conditions:

You must submit your return request within 14 days of receiving the product.

The product you wish to return must be unused, undamaged, and in its original packaging.

The original invoice or delivery note must be provided for the return process.

You can submit your return request by contacting us via our contact form.

Once the return is approved, the refund process will begin as soon as the product reaches us. Depending on the condition of the returned product and the approval of the return, the refund amount will be credited back to your payment method or issued as store credit.

 

3. Exchange Policy

Saphhiria allows you to exchange the product you purchased for another product. You can submit your exchange request by contacting us via our contact form. To be eligible for an exchange, the product must be unused, undamaged, and in its original packaging. Once your exchange request is approved, the exchange process will begin as soon as we receive the product.

Saphhiria allows you to exchange the product you purchased for another product. You can submit your exchange request by contacting us via our contact form. For the exchange to be processed, the product must be unused, undamaged, and in its original packaging. Once the exchange is approved, the exchange process will begin as soon as the product is received by us.